Terms & Conditions
The Green Rose Club Club Terms and Conditions
1. Green Rose Club General Terms & Conditions of Memberships
1.1. All applications to join and participation in the Green Rose Club will be regarded as full acceptance of Planet Gardening Ltd Terms and Conditions. Additional terms and conditions may apply for individual offers within the scheme at Planet Gardening Retail Ltd's discretion. Members participating in these individual offers and benefits, will be considered to have accepted any additional terms and conditions.
1.2. Planet Gardening Retail Ltd. reserves the right to refuse an application for any reason.
1.2a. Planet Gardening Retail Ltd colleagues are not entitled to join the scheme and are not able to take advantage of offers. Changes to this rule will be announced internally if the company wishes to open an offer to Planet Gardening Ltd colleagues.
1.3. All applicants must be aged 18 years or over and be a resident of the United Kingdom or the Channel Islands.
1.4. Each member is entitled to one Green Rose card per person, more than one card does not mean more discount benefit.
1.5. It is the responsibility of a member to inform Green Rose Club of any changes in their email address or given membership details.
1.6. Planet Gardening Retail Ltd reserves the right to decline issue of membership, terminate membership or refuse voucher redemption through the loyalty scheme if there is reasonable belief of: any breach or attempted breach of the terms and conditions relating to the scheme; any behaviours relating to the scheme that involves theft, misconduct or offensive nature; or supplying false or misleading information.
1.7. The Green Rose Club card may not be used at any concession stores that are not owned by Planet Gardening Retail Ltd.
1.8. Green Rose Club Membership cards are the responsibility of the member, along with any security details given in relation to the members’ account.
1.9. Planet Gardening Ltd cannot be held responsible for any loss or theft of a member’s Club Card.
1.10. If a Green Rose Club card is lost or stolen, replacements can be applied for through our online web form and at the garden centre.
2. Green Rose Club Emails
2.1. If you have joined the Green Rose Club and completed the online or in store application form, agreeing to the terms and conditions automatically means you have agreed to receive marketing communications from Planet Gardening Retail Ltd. You may opt out of receiving marketing communications at any time by unsubscribing from one of our emails.
2.2. Unsubscriptions: Please note that if you unsubscribe to any email sent by the Green Rose Club, this means that you automatically unsubscribe to all Green Rose Club emails including our monthly offer emails.
2.3. If you have consented to receive emails but are not receiving them, please contact your local garden centre and it will be investigated. By agreeing to our terms and conditions, members agree to understand that some Internet Providers may block or blacklist incoming Green Rose Club mailers depending on the Internet Service Provider’s system settings.
a) In order for your Internet Service Provider to lift a blacklisted email address, you must make a request directly to your Internet Service Provider to lift the block. Simply contact your Internet Service Provider and make a request to allow emails to come through to your inbox. Alternatively, you may have access to amend these restrictions through your email folder settings.
b) There will be cases where Green Rose Club mailers may go directly to the email user’s junk mailbox without forewarning.
10. The Green Rose Club - Privacy & Data Protection (Members only)
10.1. By taking part in the Green Rose Club Membership, you agree that Planet Gardening Retail Ltd can contact you via email with news about the company’s products and services.
10.2. The Green Rose Club will not release a Member’s personal details to any third party for mailing or marketing purposes.
10.3. By taking part in the Green Rose Club Offers, Planet Gardening Retail Ltd will collect and use information about each member, to include; registration details; information about the use of their Membership; purchases and other information that the member willingly provides.
10.4. The Green Rose Club may analyse Members information to gain a better understanding of shopping behaviour and use this information to approach the member with useful information, offers, products, services and promotions which may be of interest to the member.
11. Green Rose Club Special Offers and Discounts
11.1. Offers cannot be used in conjunction with any other promotional offer.
11.2. Any discounts or offers which are stipulated as Green Rose Club related are only available to Members who present a valid Green Rose Club card at the till point.
11.3. Offer available only on the dates as stipulated in the marketing material by the relating garden centre and Planet Gardening Retail Ltd.
11.4. Offers and discounts are subject to availability and can be withdrawn at any time at the discretion of the manager and the Green Rose Club.